jyo9 Privacy Policy

jyo9 ("we", "our", or "platform") provides a safe and reliable online entertainment service for Bangladeshi players. Protecting your privacy is one of our highest priorities. This Privacy Policy ("Policy") describes what information we collect, why we collect it, and how we use it when you use the jyo9.cam website, create an account, or use our services.

By using our platform, you are considered to have accepted the terms of this Privacy Policy. If you have any questions, contact us at [email protected].

When you register with jyo9 or use our services, you may voluntarily provide the following information:

• Full name and date of birth
• Email address
• National ID or passport details for identity verification
• Payment information such as bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (for deposits or withdrawals)
• Information you provide when contacting support

When you browse our platform, certain technical information is collected automatically:

• IP address and device identifier
• Browser type, version, and operating system
• Logs of which pages you visited and how long you stayed
• Information collected from cookies and similar tracking technologies
• Gaming activity history and transaction details

The information you provide and that we collect is used for the following purposes:

• To manage your account and ensure identity verification
• To process deposits and withdrawals
• To ensure your security and prevent fraudulent activity
• To implement responsible gaming policies and restrict access for those under 21
• To provide customer service and live chat support
• To inform you about relevant offers and bonuses
• To meet legal and regulatory obligations
• To improve our service quality and resolve technical issues

If you have consented to receive our marketing communications, we may send promotional offers, bonus updates, and gaming-related information to your email address. You can opt out of this service at any time by sending an opt-out request to our email.

We retain your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, relevant information may be retained for a defined period for legal obligations, financial audits, or dispute resolution purposes. Once that period has passed, the data is securely deleted or anonymised.

jyo9 takes industry-standard technical and organisational steps to keep your information secure:

• All data transmissions are secured with SSL (Secure Socket Layer) encryption
• Payment information is stored in encrypted form
• Only authorised staff can access sensitive information
• Regular security audits and system updates are carried out
• Automated monitoring is in place for unusual login or transaction attempts

However, no method of transmitting information over the internet is completely secure. While we ensure the highest industry-standard protection, we cannot guarantee 100% security.

jyo9 does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• With payment providers such as bKash, Nagad, Rocket, and Upay for payment processing
• With identity verification service providers (only the necessary information)
• In response to lawful instructions from law enforcement agencies or regulatory authorities
• In investigations required to prevent fraud or money laundering
• With our technology or service partners — under strict confidentiality agreements

Before sharing information with any third party, we ensure they comply with our privacy standards.

Our server infrastructure and some technology services may be located outside Bangladesh. In such cases, international data protection standards are maintained. We ensure that any cross-border data transfer complies with applicable laws and regulations.

Cookies are small text files stored in your browser. jyo9 uses cookies for the following purposes:

• To keep your login session active and secure
• To remember your preferences and settings
• To monitor platform usage and improve performance
• To detect and prevent fraudulent activity

You can disable cookies by changing your browser settings, but doing so may cause some of our services to not function properly.

As a user of jyo9, you have the following rights:

• The right to know what information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your information in certain circumstances
• The right to receive your information in a portable format where technically possible
• The right to opt out of marketing communications
• The right to object to data processing

To exercise any of the above rights, email us at [email protected]. We will generally process your request within 30 business days.

You can update your personal information at any time by logging into your account. Changes to identity-related documents may require assistance from our support team. Support is available in Bengali via 24/7 live chat.

jyo9 is for users aged 21 and over only. We follow an age verification process at registration and use that information to prevent access by minors. If we suspect that an account holder is under 21, we may request additional verification documents or temporarily suspend the account.

By analysing your gaming history and behaviour, we try to identify patterns of problematic gaming. This information is used to provide responsible gaming tools (such as deposit limits, session limits, or self-exclusion). For more details, visit our Responsible Gaming page.

jyo9 may update this Privacy Policy from time to time. For any significant changes, we will notify you at your registered email address or through a notification when you access the platform. Continued use of our services after changes are made will indicate that you have accepted the updated policy.

The date of the last update will always be displayed at the top of the page. If you need a previous version, please contact us.

Our platform does not contain links to third-party websites. jyo9 is only responsible for its own services. If you follow any external link, the privacy policy of that site will apply — not this jyo9 policy.